Conversion aborted

[Tom During]

Using the lates version of Nitro Pro 13.15. 1.282.  

Printing Excel-sheets with Nitro has not been any problem earlier, and no suddenly it dosn't work.  I get "Conversion aborted!"  The same thing happens when I try to print from other programs like Word, notepad etc.

Please help me!

 

 

[Leslie Villarin]

Hello Tom,

Thank you for your message!

We have a more recent update to Nitro Pro 13. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads 
If the same issue happens after updating, please let us know.
 

[Tom During]

I have downloaded the latest vesion yesterday and the problem remains.

[Leslie Villarin]

Hello @Tom During

So that we can troubleshoot the problem, please provide me with the following:

- What your Operating System is
- The file you are working on for testing
- Your specific step by step workflow so we can replicate this on our end
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.
 

[Tom During]

I'm running Windows 10 version 21H1 for x64based system (KB4023057) and I have all prevus updates installed. 

I just use Nitro as a printer, so it's the normal procedur for printing an document: Arcive - prinp an I chose Nitro as printer - Enter

I just get the following information:

"Conversion Aborted"

A green line            Close

Test Nitro.pdf      C:?User\Tom\Documents\Slask\ Test Nitro.pdf

Sorry, but I can't find out how to up-load to you the original Excel-file ocr the screen-shot. 

All documents I have tried to pring remains in the print-que!

Brgd, Tom

[Leslie Villarin]

Hello @Tom During

I created a support ticket so we can assist you directly.

Cheers!