Ellie Claringbold Posted February 23, 2022 Report Share Posted February 23, 2022 Hi Team, I have been trying to upgrade all our work Nitros and am having issues with the last one. It says that we were unable to validate your serial number etc. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted February 23, 2022 Official Nitronaut Report Share Posted February 23, 2022 Hi @Ellie Claringbold Thank you for reaching out to us through our Community Forums! Please provide the following so we could further troubleshoot this issue: 1. The version and build of Nitro PDF Pro that is installed on the computer. This information can be located under the Help tab > About Nitro Pro. 2. The serial number you are using to activate the software. 3. A screenshot of the activation error message. Kind regards, Link to comment Share on other sites More sharing options...
Ellie Claringbold Posted February 23, 2022 Author Report Share Posted February 23, 2022 (edited) 1. 12.16.9.574 2. 234****************** I am unsure how to send the screen shot as it will only let me attach a URL the error message said: 3. We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Edited February 27, 2022 by Reymund G. Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted February 27, 2022 Official Nitronaut Report Share Posted February 27, 2022 Hi @Ellie Claringbold Thank you for sending this information. I understand now that you are trying to upgrade that serial number to version 13 using the online upgrade portal at https://www.gonitro.com/support/upgrade. Please allow me to check this on our end. I will reach back to you through this forum once the upgrade for that serial number is ready. Thank you for your patience in this matter. Kind regards, Link to comment Share on other sites More sharing options...
Ellie Claringbold Posted March 8, 2022 Author Report Share Posted March 8, 2022 Hi @Reymund G.any updates on my issue as above? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 14, 2022 Official Nitronaut Report Share Posted March 14, 2022 Hi @Ellie Claringbold My sincere apologies for the delay. Could you please try again the upgrade through the portal at https://www.gonitro.com/support/upgrade then enter the serial number that you would like to upgrade? I checked this on my end and I can see that your serial number is now eligible for a discounted upgrade to the newest version of Nitro Pro. Please let me know how the upgrade works for you. Link to comment Share on other sites More sharing options...
Mike Rivera Posted March 23, 2022 Report Share Posted March 23, 2022 I have Nitro 10.5.9.9 and am trying to deactivate my license to transfer to a new computer - I am having the same issue with the link not recognizing my serial number. Would you please help? Thanks! Also, can I not upgrade to the newest version of Nitro for free? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 23, 2022 Official Nitronaut Report Share Posted March 23, 2022 Hi @Mike Rivera Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. However, serial number from older versions were reset and transferred to our new activation server and will now work with the current build of Nitro Pro 12. To continue on using your existing license, you need to install the latest build of Nitro PDF Pro 12 which is which is 12.16.9.574. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the link below and activate it with your existing serial number.https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. To activate, open Nitro PDF Pro 12 then go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. Upgrading your existing license to version 13 is not free but with a discounted price. To upgrade, please visit our Online Upgrade Portal at https://www.gonitro.com/support/upgrade If you would like to upgrade your license to version 13 but encountered an error within the portal, please provide your serial number we could check its record on our end. Kind regards, Link to comment Share on other sites More sharing options...
Mike Rivera Posted March 24, 2022 Report Share Posted March 24, 2022 Thanks very much! Unfortunately, when I try to download Nitro Pro 12 it goes through the downloading process, but then gives me an error message "Nitro Pro Setup Wizard has failed"....any thoughts on other ways to download/install? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 27, 2022 Official Nitronaut Report Share Posted March 27, 2022 Hi @Mike Rivera Please try to install Nitro PDF Pro 12 using the MSI offline installer. Please use the link below to download and install the latest build of Nitro PDF Pro 12: 32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi If nothing happens when you click the link, simply copy the URL then paste it on the address bar of your web browser then click Enter. This will prompt you to download and save the MSI installer. Kind regards, Link to comment Share on other sites More sharing options...
Mike Rivera Posted April 13, 2022 Report Share Posted April 13, 2022 Hi @Reymund G. Thanks - I have now installed Nitro Pro 12 version 12.16.9.574. When I go to activate my license, it tells me my license is invalid...would you kindly please help? Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted April 13, 2022 Official Nitronaut Report Share Posted April 13, 2022 Hi @Mike Rivera On your Nitro PDF Pro, could you please go to the Help tab > About Nitro Pro then take a screenshot? Please provide as well the serial number you are using to activate the software. Kind regards, Link to comment Share on other sites More sharing options...
Mike Rivera Posted April 15, 2022 Report Share Posted April 15, 2022 (edited) Thanks Reymund. A few things I wanted to note: 1) I went ahead and deactivated my license on my old computer (I have my deactivation certificate number - so now I cant ) 2) I copied my license number, but when I look back at my notes I have 2 sets of numbers 234601398445XXXXXX 5983460-xxxxx-xxxxx-xxxxx-xxxxx-4992015477 Old Nitro Pro Can't figure out how to upload a snapshot... Nitro Pro 10.5.9.9 Edited April 15, 2022 by Allain Umailin Hid 59834602777705528500914992015477 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 15, 2022 Official Nitronaut Report Share Posted April 15, 2022 Hello @Mike Rivera, Thank you for this information and kindly note I am responding to this thread on behalf of my colleague, Reymund. To further assist you, could you please provide a screenshot of the windows that shows the key '5983460-xxxxx-xxxxx-xxxxx-xxxxx-4992015477'? Lastly, another screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features. Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now