FrustratedByNitro Posted January 31, 2017 Report Share Posted January 31, 2017 I am a paid Pro user, and have emailed several times ( over 3 weeks) for service and Zero response ... Anybody know why they have no service standards ? I have a paid subscription and it makes me log in all the time and now says my trial expired, pathetic service. Also crashes every time I try and combine files in windows 10, has never worked, so I send the files to someone with acrobat to do it... super unimpressed as they have NEVER responded to that query . Any ideas would be good ! Thanks !!! Unimpressed paid pro user Link to comment Share on other sites More sharing options...
Official Nitronaut Eli R. Posted February 1, 2017 Official Nitronaut Report Share Posted February 1, 2017 Hi Mike, I understand you're having a hard time contacting our Support team. I cross-referenced your email with our system and did not see any tickets submitted recently. I'm not sure why that is, but I would recommend resubmitting a ticket from the following website. Once you submit a support inquiry, we can assist you with troubleshooting if need be. Here's the link to our Ticketing website: www.gonitro.com/support/ticket Thanks for reaching out and we look forward to hearing from you! Link to comment Share on other sites More sharing options...
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