Nitro stopped working

[Yvette Fang]

Reference No.: 33xxxxxx

I have a Nitro 7 with lifetime use permit. Recently it can't be opened suddenly. A pop-up window would say "Error: The service does not have sufficient privilege. Please reinstall." I tried to upgrade to a current version. It requires me to provide serial number. But I don't have the original order email and can't remember it's a download or CD. And my current installation can't be opened. So with an agent's help, I tried to trace the order info on your site. It sent me an email but the email itself didn't provide the serial number. It offers a link for further details, but the link won't open saying "store.nitropdf.com’s server IP address could not be found." Suspended and stuck here. 

Nitro didn't give lifetime use as promised. Its order tracing email isn't working, either. What a shame! 

Edited June 10, 2020 by Reymund G.

[Reymund G.]

Hi @Yvette Fang,

Thank you for reaching out to us through our Community Forums!

I checked your order reference number and I can see that you have Nitro Pro 7 serial number. 
I sent you a private message along with your version 7 serial number. 

Here's the Nitro Pro 7 installer so you could re-install your Nitro Pro:

32bit - http://install.nitropdf.com/professional/en/nitro_pdf_professional7.exe 
64bit - http://install.nitropdf.com/professional/en/nitro_pdf_professional7_x64.exe

The link below guide which installer to use on your computer:
https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 

Kind regards, 

[Yvette Fang]

Hi there, 

I am switching to a new pc. Please let me know how to install the Nitro 7 to my new pc. The above provided link is invalid now. Thanks. 

Yvette 

[Gary Sampson]

I have the same problem...

...A pop-up window would say "Error: The service does not have sufficientprivilege. Please reinstall." I tried to upgrade to a current version. It requires me to provide serial number. But I don't have the original order email and can't remember it's a download or CD. And my current installation can'...I first started using Nitro in  2010 or even earlier... Can someone help me?