Steve Paster Posted June 8, 2020 Report Share Posted June 8, 2020 (edited) I have switched machines of one of our users and deactivated the license appropriately from that machine. I have tried multiple times to activate on the new machine and get an invalid license failure. I have went through the support portal to activate, deactivate, generate new key to complete failures. The key shows 0 activations currently on the support portal with 2 remaining however I cannot activate. Please generate me a valid key. Just changing machines should not constitute buying another license. Key: *** Edited June 8, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted June 8, 2020 Official Nitronaut Report Share Posted June 8, 2020 Hello Steve, Thanks for reaching out! Please uninstall and ensure you install the correct version (Nitro Pro 12): https://www.gonitro.com/nps/product-details/downloads Please let me know if you have any questions. Link to comment Share on other sites More sharing options...
Steve Paster Posted June 8, 2020 Author Report Share Posted June 8, 2020 Thank you Leslie. I will try this evening once user leaves for the day and update this thread afterwards. Link to comment Share on other sites More sharing options...
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