Page of a scanned doc appearing blank

[Karine PREVOST]

Hello,

I have seen a few topics from other people with the same problem as me but I did not find the solution as it always ends up via private messages.

So my problem is that in some scanned documents, all or some pages appear blank. If I open the same document with Adobe Reader for example, the document is normal, all pages are visible. 

I am using  Nitro Pro 13.9.1.155

Could you please help me?

Thanks.

[Allain Umailin]

Hello @Karine PREVOST,

Thank you for reaching out to us through our Community Forums!

To further assist you, what is the exact make / model of your scanner? Is it by any chance a Ricoh scanner?

Also, would it be fine sending me a private message to provide your Nitro Pro 13 serial number? This matters because our business installers are different from the online ones.

Once I have this information, I can check its status on our end and be able to provide the installer for Nitro Pro 13.19.2.356, our latest release.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Karine PREVOST]

Hello Allain,

Thank you for your quick and clear reply.

Good guess, it is indeed a Ricoh (IM C3000) !

I will send you my serial number in a private message as suggested.

Thanks again.

[Allain Umailin]

Hello @Karine PREVOST,

Please update to Nitro Pro 13.19 using below installers:

x32 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13192356/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Then check if the issue has been fixed.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Karine PREVOST]

Hello Allain,

I have followed your instructions and looks like everything works fine now

Thank you very much for your quick and efficient assist !!!

Have a nice day.