Computer Update Killed My Nitro Pro

[Mike Pafias]

I purchased Nitro Pro in November 2019 and I just updated my computer on Friday.  Nitro is now not recognizing my purchase and says I am on a 14 Day trial. How do I fix this?

[Allain Umailin]

Hello @Mike Pafias,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your Nitro Pro 12 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited April 6, 2020 by AllainU

[Mike Pafias]

Where can I find my serial number? is it displayed in my program?

[Allain Umailin]

Hello @Mike Pafias,

I just sent you a private message to provide your serial number.

Thank you for choosing Nitro and I hope this helps!