Administrator Rights

[Thomas Scaffolding]

I purchased 3 Nitro Pro licences for our business and need to manage the users, but when i try to login to admin, it tells me I dont have the correct rights and to access the team administrator, but I am the only one who has dealt with the purchase/installation. How can I gain access?

[Allain Umailin]

Hello @Thomas Scaffolding,

Thank you for reaching out to us through our Community Forums!

Upon checking your account records, I can see you purchased 3 single-users licenses, not a Team or an Enterprise subscription plan.

Also, Nitro Admin is for managing Nitro Cloud Team licenses, not for Nitro Pro licenses. For more information, please refer to this article:  https://kb.gonitro.com/knowledgebase#/search/admin/000004578

If you would like to manage your Nitro Pro users, the best way is to manage their Computer IDs by referring to this article:  https://kb.gonitro.com/knowledgebase#/search/computer/000003832

Kindly note when it comes to activation and the records we keep our logs are based on a Computer ID which is generated and stored exclusively within Nitro Pro's user interface. We are unable to see the computer names/user names that you are using for the machines internally.

We would recommend always maintaining a list of this Nitro Pro-specific Computer ID for each corresponding user. One good scenario is that in the event of a system failure and you were not able to deactivate the license, you can refer to this list to get the Computer ID then send it to us for manual deactivation. 

Thank you for choosing Nitro and I hope this helps!