Nitro Pro 12 Activation Issue

[Helix Systems]

Hi, Support

I am having an issue activating Nitro PDF Pro 12 on a Windows 10 workstation. I checked and re-checked the license on your website and current activation is 0. I tried using another available serial key and still getting the :23 Error License number already used. I was able to activate on a test workstation without any issues. I saw in the forum that this happens when the software was installed it did not generate a proper Computer ID which makes sense because when I was combing through the registry I did see an entry where there were all 0's. Please let me know if you are able to fix this on your end. Thank you

Douglas Ngai,

 

[Leslie Villarin]

Hello @Helix Systems

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Helix Systems]

Hi, Leslie

Please close this. I was able to activate it. Someone from Nitro Support reached out.

[jendking11]

I am having the same issue as above.  Could someone assist?

[Allain Umailin]

Hello @jendking11,

Please refer to this thread:

Thank you!