yg1033 Posted March 23, 2020 Report Share Posted March 23, 2020 Hi, I recently purchased a new computer and am trying to install Nitro 8 that was purchased several years ago. When I enter the serial number I get an error 23. It then takes me to the licensing portal and when I enter the serial number it says what's in the table below. Your help is appreciated. Version 8 Status Inactive Number of Activations 0 Number of Activations Allowed 2 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted March 23, 2020 Official Nitronaut Report Share Posted March 23, 2020 Hello @yg1033 The version 8 serial number has been upgraded to Nitro Pro 9 so that serial number for version 8 is no longer active. Please install and activate Nitro Pro 9 instead. The installers can be found here: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope that helps. Link to comment Share on other sites More sharing options...
yg1033 Posted March 23, 2020 Author Report Share Posted March 23, 2020 When I do that I get an error 22. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted March 24, 2020 Official Nitronaut Report Share Posted March 24, 2020 Hello @yg1033 I sent you a direct message with your correct version 9 serial number. Cheers! Link to comment Share on other sites More sharing options...
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