RS Smith Posted September 8, 2018 Report Share Posted September 8, 2018 Hi, I am installing on a Server 2016 server, provisioned as a Remote Desktop Server. I have downloaded the Enterprise installer (x64) on advice from support. I have downloaded the enterprise depl[oyment tool, and created the mst file with the serial number and option selected. I run the command Msiexec -i D:\nitro\nitro_pro12_x64.msi TRANSFORMS=D:\nitro\nitro_pro12_x64.mst and the product begins to install. The install completes, and I try to run the application for the first time. It does not load, and instead I get a small white window, with theonly text in it - the Error text in the Subject. Please help, we have been trying to isntall this product for over 4 weeks, without much help from support. R Smith Link to comment Share on other sites More sharing options...
RS Smith Posted September 8, 2018 Author Report Share Posted September 8, 2018 If I try and go to the path: C:\Program Files\Nitro\Pro\12 and run the ControlActivation application, I get a similar error - with a bit more information: -80: Error - License read failure Link to comment Share on other sites More sharing options...
RS Smith Posted September 8, 2018 Author Report Share Posted September 8, 2018 BTW- When creating the MST file, I DE-selected the "Encrypt" serial option. Link to comment Share on other sites More sharing options...
RS Smith Posted September 9, 2018 Author Report Share Posted September 9, 2018 For reference, Current Support Case: 00178722 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 10, 2018 Official Nitronaut Report Share Posted September 10, 2018 Hello @RS Smith, Thank you for reaching out to us through our Community Forums! Please be informed that I have notated this support case and informed the case-owner about the information you shared here. Kindly wait for his response through the support ticket. Cheers! Link to comment Share on other sites More sharing options...
James Watson Posted September 21, 2018 Report Share Posted September 21, 2018 I am having the same issue. Any resolution yet? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 21, 2018 Official Nitronaut Report Share Posted September 21, 2018 Hello @James Watson, Thank you for reaching out to us through our Community Forums! This error is related to Nalpeiron Licensing Sevice Re-Installation. For me to further assist you, kindly send me a private message and provide your Nitro Pro serial number. I need this information so I can check its status on our end. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Joel_Canada Posted October 2, 2018 Report Share Posted October 2, 2018 On 9/21/2018 at 3:19 PM, AllainU said: Hi AllainU, I'm seeing Unknown Error #: -80 as well. I'd like to send you a PM. The install is on a terminal server. The version is Nitro Pro 10 and is licensed. I can provide a serial number and complete some testing. May I have some assistance please? Thank You! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 2, 2018 Official Nitronaut Report Share Posted October 2, 2018 Hello @Joel_Canada, Thank you for reaching out to us through our Community Forums! Upon checking our records, one of my colleagues is already assisting you with your concern. Kindly respond to his email to further assist you. Cheers! Link to comment Share on other sites More sharing options...
Joel_Canada Posted October 3, 2018 Report Share Posted October 3, 2018 8 hours ago, AllainU said: Hello @Joel_Canada, Thank you for reaching out to us through our Community Forums! Upon checking our records, one of my colleagues is already assisting you with your concern. Kindly respond to his email to further assist you. Cheers! Hi AllainU, The suggestion that one of your colleague's suggested unfortunately did not work for resolving the 80 error. The version was Nitro Pro 10. I just installed a trial of Nitro Pro 12 to verify whether I should go through the license quoting process for Pro 12. The 80 error also popped up for Nitro Pro 12. Any suggestions? I did try a Service Update for Naplileon. I don't have the option of going through VIP support as Nitro Pro 10 is EOL, however the same issue occurs for Nitro Pro 12 which isn't EOL - but the company this is for doesn't have VIP support for Nitro 12 (as it is a trial I just tested) Thank you! Link to comment Share on other sites More sharing options...
AndyT Posted October 17, 2018 Report Share Posted October 17, 2018 I have the same issue with Nitro Pro 12 of an Error #80 on a Windows Server 2016 TS environment. And if I use Nitro Pro 9 with the license key I have I get the error message "The service does not have sufficient privileges. Please reinstall." I therefore checked your knowledge base and here and both say the service is not started and how to get it to start automatically. The service however is started and running. Between installs I uninstalled the program and used your removal tool and rebooted the server, but still I get the same errors for both sorts of software. Any suggestions on how to make either Nitro Pro 9 or Pro 12 work on server 2016? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 17, 2018 Official Nitronaut Report Share Posted October 17, 2018 Hello @Joel_Canada, Thanks for your patience. I will forward your feedback to my colleague through the support ticket that is still open. Kindly wait for him to respond through the support case. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 17, 2018 Official Nitronaut Report Share Posted October 17, 2018 Hello @AndyT, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please send me a private message and provide your Nitro Pro serial number? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
RS Smith Posted October 18, 2018 Author Report Share Posted October 18, 2018 Hi All. This issue is resolved for me now. What I needed was the actual License File from Nitro. Simply pasting the license code in the license field of the enterprise deployment tool, was not sufficient. If you can follow my instructions regarding using the latest enterprise installers, using the deployment tool (with a license file from Nitro) to create the mst file- you should be ok. Hope that helps - it was very time consuming and frustrating for my client, and I had to escalate this very high up to get the required advice. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 18, 2018 Official Nitronaut Report Share Posted October 18, 2018 Hello @RS Smith, Thanks for your patience and I trust you're doing great today! I just responded to the same support ticket to further assist you with your concern. Cheers! Link to comment Share on other sites More sharing options...
Birchy Posted October 19, 2018 Report Share Posted October 19, 2018 Hey folks, we're having this exact same issue with a customer of ours. Recently switched them to a new Windows Server 2016 RDS setup, and their Nitro 9 (what they're licensed for) gives an error "The service does not have sufficient privileges. Please reinstall." - even though the service is started and running. Tried downloading the Nitro Pro 12 trial just to see, and get the above referenced Error 80. It appears this customer does not have Premier support. Please help! Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 19, 2018 Official Nitronaut Report Share Posted October 19, 2018 Hello @Birchy, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please provide me with the following?: -Is the server PHYSICAL machine or VIRTUALIZED using e.g. XenServer of VMware? -Is the server's operating system installed NORMALLY or STREAMED using e.g. Citrix Provisioning Services or Machine Creation Services or Standard Microsoft Remote Desktop Server? -Is Nitro Pro installed on the server NORMALLY or STREAMED using e.g. App-V or ThinApp? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Birchy Posted October 22, 2018 Report Share Posted October 22, 2018 Hi @AllainU, thanks for getting back to me! 1. This is a Windows Server 2016 VM running in Azure. 2. OS is installed normally. 3. Nitro Pro is installed normally (both version 9 and 12). RDS is setup in a single server config, but we're not trying to "publish" the app at this time. We just have folks RDP'ing into this server, and opening the app from their desktop. The customer had previously been using a Windows 7 Pro box that had the 'registry hack' to allow more than 1 user to connect. We had to put an end to that setup for obvious reasons. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 22, 2018 Official Nitronaut Report Share Posted October 22, 2018 Hello @Birchy, Thank you for response and for providing these information Kindly send me a private message and provide your customer's Nitro Pro serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Birchy Posted October 22, 2018 Report Share Posted October 22, 2018 (edited) 6 minutes ago, AllainU said: Hello @Birchy, Thank you for response and for providing these information Kindly send me a private message and provide your customer's Nitro Pro serial number. Thank you very much in advance and I am looking forward to hearing back from you. @AllainU Check your PM's. Sent you one Friday before I replied to this thread. Thanks Edited October 22, 2018 by Birchy Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 23, 2018 Official Nitronaut Report Share Posted October 23, 2018 Hello @Birchy, I trust you're doing great today and thanks for your response on my private message. Please note that I already responded to you and I hope you can provide the correct serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Aspex Posted October 23, 2018 Report Share Posted October 23, 2018 We're having the exact problem as @Birchy. Azure RDS2016 environment with Nitro Pro 11 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 23, 2018 Official Nitronaut Report Share Posted October 23, 2018 Hello @Aspex, Thank you for reaching out to us through our Community Forums! For me to further assist you, kindly send me a private message and provide your Nitro Pro 11 serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Simon Lee Posted November 24, 2018 Report Share Posted November 24, 2018 Hi all, I had this issue as well. I'm running Server 2016 VM in Azure and using Nitro Pro 12. Here's what I've found. There are 3 types of installers for Nitro Pro - retail, business and enterprise. The retail installer is available on the website. The other two Nitro will have to provide you links for. First, I tried installing the retail version and got the -80 error when trying to launch. I was given the business installer and serial from Nitro and got the -80 error again. I tried the enterprise installer and viola, it worked. I now need an enterprise serial to activate it. In the deployment guide, it says you need an enterprise license for VMs. It fails to mention the 3 types of installers. Hopefully this helps those of you who are still trying to figure things out. Link to comment Share on other sites More sharing options...
Jesterize Posted September 29, 2020 Report Share Posted September 29, 2020 @AllainU We are have the same issue. Our client is using Nitro Pro 11 and we are attempting to move them to an Azure 2016 WVD server. We keep getting the 'Unknown Error # : -80' error on the first launch. Link to comment Share on other sites More sharing options...
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