Virtual printer not showing ( faild)

[Scheianu Ionut]

Hello i use nitro 9 dor a long timp a few day ago it stop working the virtual printer. I can not combine files, and  can not print drom other softwere to pdf via virtual printer  since the virtual printer is not listet in my list of printers. i tried reinstal the nitro 9 stil not working.

ani information on haw to solve this problem 

[Allain Umailin]

Hello @Scheianu Ionut,

Thank you for reaching out to us through our Community Forums!

Please try installing the stand-alone Nitro PDF Creator 10 and test if this will let you convert to PDF. The installers can be found below:

32-bit http://install.nitropdf.com/professional_105914/en/enterprise/Nitro_Creator_x86.msi
64-bit http://install.nitropdf.com/professional_105914/en/enterprise/Nitro_Creator_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

Thanks for choosing Nitro Pro and I hope this helps!

Edited September 5, 2018 by AllainU

[Scheianu Ionut]

On 9/5/2018 at 8:26 PM, AllainU said:

Hello @Scheianu Ionut,

Thank you for reaching out to us through our Community Forums!

Please try installing the stand-alone Nitro PDF Creator 10 and test if this will let you convert to PDF. The installers can be found below:

32-bit http://install.nitropdf.com/professional_105914/en/enterprise/Nitro_Creator_x86.msi
64-bit http://install.nitropdf.com/professional_105914/en/enterprise/Nitro_Creator_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

Thanks for choosing Nitro Pro and I hope this helps!

the problem stands only for word documents if ia have scaned jpg/ png  it works but at word document it says faild co converd documen

[Allain Umailin]

Hello @Scheianu Ionut,

Thanks for this information.

Could you please confirm that after installing the stand-alone PDF Creator 10, it now works with MS Excel, Outlook and other applications except for MS Word?

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited September 11, 2018 by AllainU

[Scheianu Ionut]

the problem stays, and whit excel and pawer point  

and from any  MS office program  if  I go to the plugin section of the nitro same eror no creation proces

[Allain Umailin]

Hello @Scheianu Ionut,

Thanks for this information.

Have you tried printing to PDF using NotePad by going to File > Print > PDF creator 10? If it worked, kindly uninstall and reinstall your MS Office and your Nitro Pro 9.

Thanks for choosing Nitro Pro and I hope this helps!