Trouble printing - please help!

[christinah@htaonline.co.uk]

Hi there, 

We have Nitro Pro 12. We previously had v11 and one of the issues we noticed was when printing a document our landscape pages were printing portrait.

Before purchasing V12, I did ask if this would be fixed and was told yes. 

Now it may be me (sorry) but when we have printed large docs of portrait and landscape pages all pages print out portrait and therefore squeezing the landscape pages v small. I have selected "page scaling" and "auto rotate & centre pages" and still all pages are printing portrait. 

I don't know if I have explained this very well but we really need this sorted as many of our docs contain both landscape and portrait pages.

 

I appreciate any and all help.

Many thanks

Christina

[Allain Umailin]

Hello @christinah@htaonline.co.uk,

Thank you for reaching out to us through our Community Forums!

The page orientation issue came-up with Nitro Pro 11.0.7.411 and was fixed in 11.0.8.470 and no one has reported this issue with v12 until now.

Did you mean you are experiencing the same issue with Nitro Pro 12? If yes, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112).

Thank you very much in advance and I am looking forward to hearing back from you. 

[christinah@htaonline.co.uk]

Hi there,

According to my Nitro I have V 11.0.7.425. 

I was under the impression we had ordered and received 12.

Back on May 30 I conversed with Laura L she did say v12 would have the update.

We only purchased this product within he last 2-3 months, how do we "upgrade" to the v12 when we were under the impression of having it to begin with?

Thank you for your response and I hope to hear from you soon.

[Allain Umailin]

Hello @christinah@htaonline.co.uk,

Thanks for providing this information.

Upon checking our records, you really have Nitro Pro 12. To upgrade, kindly refer to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 12.3.0.224 using below offline installers:
x32 http://install.nitropdf.com/professional_1230240/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1230240/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your Nitro Pro 12 serial number.

Thanks for choosing Nitro Pro and I hope this helps!