Print to PDF driver missing and will not install

[Cathy Adams]

I have a user that has Nitro Pro 8.  She could print to PDF print driver before but now it is not an option.  I went to the Support Tools and tried to install again and it failed the installation.

I have uninstalled, rebooted and installed again but still no PDF print available.

What can I do?

Thanks

cathy

[Steven Zakulec]

Are you on the last version of Nitro 8? (http://kb.gonitro.com/knowledgebase#/search/previous version/000001644 )

I'd grab the installer from there, check that you still have the serial number/product key saved somewhere, run the cleanup tool from here (http://kb.gonitro.com/knowledgebase#/search/clean up tool/000003054 ), and then install Nitro 8 again.

Hopefully that helps- you've done the other obvious things (repair, uninstall, support tools).

[Cathy Adams]

Steven:

Thanks much for the reply.  I went down to the users workstation and went through all suggestions. 

She does have the latest version.  I did the uninstall and then downloaded the cleanup-oct17.vbs script.  Ran that and got a Windows Script Host error:

Script:  C:\users\mfoster\desktop\cleanup-oct17.vbs

Line:     5

Char:    1

Error:    ActiveX component can't create object:  "Scripting.FileSystemObject"

Code:  800A01AD

Source:  Microsoft VBScript runtime error

 

I ran the script though and it removed all the instances.  then I rebooted,  installed Nitro Pro 8 again ,  rebooted and then ran the Nitro Pro 8, went to Help, Support Tools and ran the install of the print driver.  It errors out with the following:

Nitro PDF Software Support Tools

Installation of the printer driver failed.

 

Not sure what else to do.

Thanks much

Cathy

 

[Steven Zakulec]

Here's something else you can try:

 

Install the Nitro 10 standalone PDF creator from the link in the post above, and use that.

Let me know how it goes.

[Cathy Adams]

Thanks to all that replied.  We ended up upgrading her.

I will ask that this be closed now.

Thanks

cathy