Need Help Activating

[lew boore]

Please HELP, as I feel I am in a never-ending "do-loop".  I recently received a new work computer.  I deactivated my 2 licenses on the computer so that I could re-install.  However there is no "re-install" button; just a deactivate one.  When I look through the topics it takes me to the EXACT same page as I deactivated, however I cannot activate it on the page.  Please let me know how to work around this. THANK YOU!!

[lew boore]

I recently switched work computers.  I deactivated my 2 licenses and would like to reactivate v11 on my new computer.  It is not intuitively obvious.  Can someone please help (and do not send me to the activation page).  I can be reached at lew.boore@menlomicro.com  .  THANK YOU

 

[Allain Umailin]

Hello @lew boore,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[lew boore]

Hello Allain!  Thank you.  Do I need to download v12 first and then enter my license number?  

[Allain Umailin]

Hello @lew boore,

Thanks for your patience.

Yes, kindly download and install Nitro Pro 12.2.0.228 using below offline installers:

x32 http://install.nitropdf.com/professional_1220228/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1220228/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Cheers!