Greg Px Posted August 4, 2018 Report Share Posted August 4, 2018 Hello I'm trying to scan multiple pages in one pdf. I go page by page with my HP 5540. It seems to scan well but at the last step, when I finalize to import in Nitro, it only imports the last page scanned. It uses WIA protocol. Thanks 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted August 6, 2018 Official Nitronaut Report Share Posted August 6, 2018 Hello @Greg Px, Thank you for reaching out to us through our Community Forums! Our technical support staff has already created a bug case, and escalated to our Product team for further review. We sincerely apologize for the inconvenience, we will let you know once there is an update on this. Cheers! Link to comment Share on other sites More sharing options...
kieran Posted August 11, 2018 Report Share Posted August 11, 2018 Thanks for the update - I've been a user of Nitro for years With this functionality not working, its the firsts time I have reverted to a previous version Link to comment Share on other sites More sharing options...
mtrevelino Posted August 13, 2018 Report Share Posted August 13, 2018 Version 12.1 was released on August 8 and still this problem exist. They knew about it in June! 1 Link to comment Share on other sites More sharing options...
kieran Posted August 26, 2018 Report Share Posted August 26, 2018 (edited) On 8/6/2018 at 10:22 PM, Leslie V. said: Hello @Greg Px, Thank you for reaching out to us through our Community Forums! Our technical support staff has already created a bug case, and escalated to our Product team for further review. We sincerely apologize for the inconvenience, we will let you know once there is an update on this. Cheers! Hi Leslie, Any update from the product team on this bug fix? Assuming they are using JIRA, I hope this is not at the bottom of the KANBAN Thanks Kieran Edited August 27, 2018 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted August 27, 2018 Official Nitronaut Report Share Posted August 27, 2018 Hello @kieran, We do not have an update yet on when the fix will be released, but please be assured that this is receiving all the necessary attention from our Product Team. Again, apologies for the inconvenience! Link to comment Share on other sites More sharing options...
mtrevelino Posted August 30, 2018 Report Share Posted August 30, 2018 After release of 12.2.0 228 on August 22, this problem still exist. This is two updates to Version 12 and still it is not resolved. 1 Link to comment Share on other sites More sharing options...
Mark Abene Posted September 1, 2018 Report Share Posted September 1, 2018 Same exact problem. I've been using Nitro PDF for years, and decided to upgrade. Sorry I did. This is ALL I USE THE SOFTWARE FOR. If I can't scan multiple pages into a single pdf, I basically threw away 159 dollars. How could a bug like this go unnoticed in production software? It's a fundamental feature! 1 Link to comment Share on other sites More sharing options...
kieran Posted October 8, 2018 Report Share Posted October 8, 2018 On 8/27/2018 at 5:12 PM, Leslie V. said: Hello @kieran, We do not have an update yet on when the fix will be released, but please be assured that this is receiving all the necessary attention from our Product Team. Again, apologies for the inconvenience! Hi @Leslie V. Any update on this bug ? Thanks Kieran Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 8, 2018 Official Nitronaut Report Share Posted October 8, 2018 Hello @kieran @Mark Abene @mtrevelino @Greg Px, I trust you all are doing great today! I'm pleased to inform you that Nitro Pro 12.0.4.259 is now available to fix the 'multi-page scanning' issue. Kindly update to this build using these direct installers: x32 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 You may also want to be aware of what issues this build is addressing by visiting its Release Notes:https://www.gonitro.com/product/documentation/release-notes Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
kieran Posted October 9, 2018 Report Share Posted October 9, 2018 2 hours ago, AllainU said: Hello @kieran @Mark Abene @mtrevelino @Greg Px, I trust you all are doing great today! I'm pleased to inform you that Nitro Pro 12.0.4.259 is now available to fix the 'multi-page scanning' issue. Kindly update to this build using these direct installers: x32 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 You may also want to be aware of what issues this build is addressing by visiting its Release Notes:https://www.gonitro.com/product/documentation/release-notes Thanks for choosing Nitro Pro and I hope this helps! Hi @AllainU Tested with Nitro Pro 12.0.4.259 Thanks for this fix - its great to be back to V12 Thanks again Kieran Link to comment Share on other sites More sharing options...
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