Software Appears "Fuzzy"

[Vivian Bush]

I just installed Nitro Pro on my computer. (I've extensively used previous versions on previous computers, so I'm familiar with it.) Unfortunately, both the software itself (the menus and ribbons) and the documents I open appear slightly "fuzzy" and out of focus. I didn't notice this issue with my trial version download (which was Nitro 11)... weirdly, it seems to have happened when I upgraded to Nitro 12 and paid for it. Any idea how to fix this?

[Allain Umailin]

Hello @Vivian Bush,

Thank you for reaching out to us through our Community Forums!

If you have Windows 10, kindly run Nitro Pro with higher DPI mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

But if you have Windows 7 and options are grayed-out, please refer to this MS article. Please note that this will impact ALL applications, not just Nitro Pro:
https://technet.microsoft.com/en-us/library/ff629368.aspx

This article should explain why those options are grayed-out in Windows 7:
https://superuser.com/questions/282648/windows-7-cannot-turn-off-dpi-ppi-scaling-for-an-application

Thanks for choosing Nitro Pro and I hope this helps!

[Vivian Bush]

It looks much better, thanks!

[DanielCA]

Thank you. This mostly solve the problem, but there is some text in the application that is now very tiny. For example, in the print dialog box.

[Allain Umailin]

Hello @DanielCA,

Thanks for your response and patience.

What is your current Windows resolution? Is it higher than 125%?

Could you please try lowering the resolution if that helps?

Thanks for choosing Nitro Pro!