Print to PDF Printer not appearing

[Alp Isin]

Trying to save a file as PDF. The printer disappeared from the list. Can't seem to find the printer using Add a printer > Local Printer. The OS is Windows 7 pro and Nitro is pro version 9.0. 

[Davemms]

I have the same problem, installed a fresh copy of Windows 10 with Nitro 8 & now I can't print to PDF anymore?

[Kelvin B. Villarin]

Hi @Alp Isin and @Davemms,

Thanks for posting on our Community Forums!

I need to let you know that we no longer support Nitro Pro 9 and 8.

They have been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy#sunsetPolicy 

If you prefer to keep using your version, I recommend uninstalling your copy and reinstalling using the installers from the link below. This will ensure that you're on the latest build of your version and re-introduce the Nitro PDF Creator.

http://kb.gonitro.com/knowledgebase#/search/retail/000001632

I hope this helps.

Cheers!

[Davemms]

Hi Kelvin,

Thanks for the help, unfortunately that didn't fix the problem which is a bit annoying. I understand older products aren't supported anymore but is this issue fixed in the latest updates?

Is there an install for Nitro PDF Creator separately?

Cheers,
Dave

[Kelvin B. Villarin]

Hi @Davemms,

Please try both methods found on this link: http://kb.gonitro.com/knowledgebase#/search/creator/000001584

Note: in your case for method 2, By default its C:\Program Files\Nitro\Pro 8

Please let me know if this doesn't work for you.

 

[Davemms]

Hi Kelvin,

Neither method worked, I got the error message "Installation of the printer driver failed"

Cheers

[Kelvin B. Villarin]

Hi @Davemms,

Thanks for  your response. 

With their updates, Microsoft has changed the way the 'Print Spooler' works and the PDF Creator built into Nitro Pro 8 may not work properly, though other functions should remain usable.

If I may suggest, here are several options:

1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/support/upgrade

2. You could install Nitro Pro 11 or 12 as a trial (alongside your current installation), just to use the PDF creator.
The Creator will remain after the trial has finished: https://www.gonitro.com/nps/product-details/downloads

3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/

I hope this helps! 

[Davemms]

Hi Kelvin,

Thanks heaps, I downloaded the trial version of Pro 12 & its fixed the problem. I'll have a play & maybe it will convince me to upgrade!

Have a great day!

[Alp Isin]

Hi @Kelvin V.,
The issue was fixed by downloading Nitro 11 pro. 

Thanks!

[Kelvin B. Villarin]

Hi @Davemms and @Alp Isin

Awesome! I'm so glad to hear that!

Cheers!