PVI Posted July 17, 2018 Report Share Posted July 17, 2018 I'm trying to download 11, but am getting the message "Nitro Pro Setup Wizard has failed" which prevents installation. I don't remember if I deactivated on my old computer, please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted July 18, 2018 Official Nitronaut Report Share Posted July 18, 2018 Helo @PVI, Thank you for posting on our Community Forums! While each case is different there are a few suggestions that the you can perform to rectify this issue: Clear the Temp folder. Use the clean-up utility : http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671 Reboot the machine. Manually check for left over registries from Nitro Pro. Use the latest installers from here: https://www.gonitro.com/nps/product-details/downloads (Scroll down for the Nitro Pro 11 installers) I hope this helps! Link to comment Share on other sites More sharing options...
MikeT Posted July 19, 2018 Report Share Posted July 19, 2018 Hi @Leslie V., Having the same issue as above. Tried the steps given here but no luck, same issue occurs when trying to install. Please advise. Thanks Link to comment Share on other sites More sharing options...
Rex McKellar Posted July 19, 2018 Report Share Posted July 19, 2018 I paid for Nitro Pro 11 before I attempted to download it and have never been able to download it. I keep getting the "Nitro Pro setup wizard has failed" error message. I was told I would get a fix but never have. I am trying another computer but now cannot find Nitro Pro 11 to download, only Nitro Pro 12, which downloads and installs but will not recognize my serial number. Have I just wasted a bunch of money??? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted July 20, 2018 Official Nitronaut Report Share Posted July 20, 2018 Hello @MikeT and @rexmckar Can you please try the suggestions here: http://kb.gonitro.com/knowledgebase#/search/wizard/000003265 I hope that helps! Link to comment Share on other sites More sharing options...
Rex McKellar Posted July 21, 2018 Report Share Posted July 21, 2018 Hello Leslie V, Can you send me a link to where I can download Nitro Pro 11. I can download Nitro Pro 12 but the serial number doesn't work with it. Regards Link to comment Share on other sites More sharing options...
MikeT Posted July 23, 2018 Report Share Posted July 23, 2018 Hi @Leslie V., I tried the suggestions you recommended however the installer is still failing in the same manner. Additionally, noting that Office integration was causing the issue, I tried to install Nitro without the add-ins to the same outcome. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted July 24, 2018 Official Nitronaut Report Share Posted July 24, 2018 Hello @rexmckar, You can get the installers here, scroll down for the Nitro Pro 11 installers: https://www.gonitro.com/nps/product-details/downloads On 7/21/2018 at 8:34 AM, rexmckar said: Hello Leslie V, Can you send me a link to where I can download Nitro Pro 11. I can download Nitro Pro 12 but the serial number doesn't work with it. Regards Link to comment Share on other sites More sharing options...
MikeT Posted August 1, 2018 Report Share Posted August 1, 2018 Hi @Leslie V., Any updates on what I can try to install Nitro Pro 11? Regards, Michael Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted August 6, 2018 Official Nitronaut Report Share Posted August 6, 2018 Hello @MikeT, I sent you a message so I can assist you directly. Thanks! Link to comment Share on other sites More sharing options...
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