Nitro Pro repeatedly crashed when trying to make edits

[Patrick P.]

I was editing a PDF just fine and all of a sudden, Nitro Pro began crashing every time go into edit mode from the ribbon bar and try to:

-move a text box

-move a line

-delete text fields

-try editing text

-almost anything

 

I am unable to complete some work I have been assigned here at work because of this problem.

I am using Nitro 10.5.9.9.

 

[Allain Umailin]

Hello @Patrick P.,

Thank you for reaching out to us through our Community Forums!

I sent you a PM to ask for more information.

Cheers!

[Allain Umailin]

Hello @Patrick P.,

Thanks for the information you provided me.

For me to better assist you, I've created a support ticket on your behalf.

Cheer!

[tventer@tecsltd.co.uk]

Hi there, 

I have been having the same problem.  My computer restarts every time it crashes

[Allain Umailin]

Hi @tventer@tecsltd.co.uk,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, please provide me with the following:
-Is this a new issue or has it occurred since the beginning? When did it start happening? Any changes you're aware of before this happened?
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.5.271)
-Are any other users able to replicate the issue, or is it just the one computer / user?
-Are you printing to PDF or to a physical printer? If physical printer, is it physically connected to your machine or it is a network/shared printer? Does it have the latest software / driver installed?
-Does this happen with every file? If it's a single file, could you please send me one sample via direct message so I can replicate it on my end?
-What are the exact steps you are taking when Nitro Pro crashes?

Cheers!

Edited August 1, 2018 by AllainU