Unable to select scanner

[JulianH]

Not sure if this is a scanner or nitro issue but I am unable to select my scanner (select scanner drop down menu is blank) to scan a document. Have not had this issue before. Tried rebooting both scanner and nitro to no avail. The router is working fine for other connections. Any thoughts? 

[Kelvin B. Villarin]

Hi @JulianH,

Thanks for posting on our Community Forums!

If you would be so kind as to provide us with a little more info, it would be greatly appreciated.

1. Is the scanner appearing in any other programs? 

2. Is this a printer/scanner and is it set as your default printer?
(In the control Panel/Printer options)

3. Have you got all the correct drivers updated for your scanner?

If all the answers are yes, please do a fresh install of Nitro Pro 11 using a different activation engine:

1. Uninstall Nitro Pro from your computer
2. Reboot
3. Download the latest version of Nitro Pro 10 from here:

32-bit http://install.nitropdf.com/pro11/en/retail/nitro_pro11.exe
64-bit http://install.nitropdf.com/pro11/en/retail/nitro_pro11_x64.exe
 
If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://support.nitropdf.com/entries/21ma503323-32-bit-vs-64-bit-installer
 
4. After installation, you can activate by opening Nitro Pro 10, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.
 
5. Try to detect your scanner again.

I hope this helps.