mistertee Posted June 27, 2018 Report Share Posted June 27, 2018 Hello, I purchased software assurance with V11 with the understanding that this would allow me to upgrade to V12 at no additional cost. Earlier today I sent a support request but received an automated reply stating that because I do not have "VIP access" I would need to work my issue through the forum. Really? Can somebody please let me know how to go about resolving my inquiry? Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 27, 2018 Official Nitronaut Report Share Posted June 27, 2018 Hello @mistertee, Thanks for posting on our community forums! I already responded to the support ticket you submitted. Cheers! Link to comment Share on other sites More sharing options...
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