Activation

[John Casey]

Hi,

I have been using Nitro Pro 11. The recent Win 10 update appears to have put my Nitro 11 back to trial mode. I have deactivated my serial key. The Key says it allows 2 activations. However when I put the serial key into the box its giving me error 23 ? Any advice welcome.

[Kelvin B. Villarin]

Hi @John Casey,

Thanks for posting on our Community Forums!

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number.

Cheers!

[John Casey]

Thanks Kelvin that worked.

[Kelvin B. Villarin]

Hi @John Casey,

I'm glad to hear that and you are most welcome!

Have a good one!

[SALESguy]

Hi, same issue here. I've been using Nitro Pro 10 on my work laptop for two years. Purchased the license myself, specifically for work. They allowed me to use, even though everyone else uses Adobe. It was Nitro Pro 10 on Win 7 laptop. Just got new Win 10 laptop. Installed Free Trial version on new laptop. Tried to Activate. Same issue as John Casey above. S/N ending in 8719. https://licenses.gonitro.com/prd/portal shows 0 Activations, with 2 Activations allowed. I Deactivated on old Win 7 laptop. Still gives issue trying to Activate on new laptop. Says my S/N does not exist. Are you able to help?

[Kelvin B. Villarin]

HI @SALESguy,

Thanks for posting on our Community Forums!

Please dm your complete S/N ending in 8719.

Cheers!

[SALESguy]

Hi @Kelvin V.,

I did yesterday. Did you get that?

Thanks,

SALESguy. 

[Kelvin B. Villarin]

Hi @SALESguy,

I just sent a response with the steps to install and activate on your new laptop.

Thanks for keeping me posted.

Cheers!