wesmilliman Posted June 20, 2018 Report Share Posted June 20, 2018 When I went to https://www.gonitro.com/support/upgrade, I was able to successfully upgrade one of my two serial numbers for Nitro Pro 11, but the second key give me this error. We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 20, 2018 Official Nitronaut Report Share Posted June 20, 2018 Hello @wesmilliman, Thanks for your patience and for reaching out to us through our Community Forums! Since your account has Software Assurance, kindly log a ticket using the following link: https://www.gonitro.com/support/ticket Cheers! Link to comment Share on other sites More sharing options...
wesmilliman Posted June 20, 2018 Author Report Share Posted June 20, 2018 I have submitted a ticket with this same information (and my serial number). Thanks, @AllainU! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 21, 2018 Official Nitronaut Report Share Posted June 21, 2018 Hello @wesmilliman, Great! Kindly respond to the support ticket, moving forward. Thanks for choosing Nitro Pro! Link to comment Share on other sites More sharing options...
KFoss Posted June 25, 2018 Report Share Posted June 25, 2018 I and have Nitro Pro 12 and have received the Cleverbridge # and the Nitro Activation code. Though when I try to active with the license code it states it is invalid. Nitro tech support please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 25, 2018 Official Nitronaut Report Share Posted June 25, 2018 Hello @KFoss, Thanks for posting on our community forums! Since you purchased Nitro Pro 12 with VIP Access, a support ticket was created on your behalf so we properly assist you. Cheers! Link to comment Share on other sites More sharing options...
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