Solvetech Posted June 15, 2018 Report Share Posted June 15, 2018 Having major problems trying to install the trial download on Windows 10 x64 v1803. The issue is that windows does not recognise the msi as a valid file after selecting to install it and says to get in touch with the developers to tell them it is not a valid msi file. I also tried the x32 version with the same result. I tried multiple times to download fresh copies. Trying to ask for help was not possible using the edge browser. I could not get past creating an account and password because the submit button remains greyed out. It only worked afetr I used a different browser ie firefox to create an account. The downloaded msi files will not install. I have full admin permissions. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 19, 2018 Official Nitronaut Report Share Posted June 19, 2018 Hello @Solvetech, Thanks for posting on our community forums! For me to further assist you, I sent you a PM to ask for more information. Cheers! Link to comment Share on other sites More sharing options...
Solvetech Posted June 20, 2018 Author Report Share Posted June 20, 2018 Hi It was the trial version I was downloading - I have not purchased yet. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 20, 2018 Official Nitronaut Report Share Posted June 20, 2018 Hello @Solvetech, Thanks for your response. Kindly provide the URL where you attempted to download the MSI installers for the trial version. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Solvetech Posted June 21, 2018 Author Report Share Posted June 21, 2018 Why this website of course! https://www.gonitro.com/download Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 21, 2018 Official Nitronaut Report Share Posted June 21, 2018 Hello @Solvetech, Thanks for your response. I was able to download the trial version from that URL and installed it on my machine without issues. As a work-around, you may use these direct installers for Nitro Pro 12: x32 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installing, this will run as trial version for 14-days. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Solvetech Posted June 23, 2018 Author Report Share Posted June 23, 2018 This worked when installing to a different computer. I am still having problems with the website using the edge browser which is not giving me much confidence though. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 25, 2018 Official Nitronaut Report Share Posted June 25, 2018 Hello @Solvetech, Thanks for your patience. At the moment, kindly use Internet Explorer on the other machine if you wish to use the Nitro Pro PDF web plugin. ActiveX is no longer supported in Microsoft Edge, which is the technology behind Nitro Pro's web plugins. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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