Nitro Pro 11 has reverted to Trial mode when updating to 12 (and windows update)

[F. Malherbe]

Hello,

Well, the title says it all. There's been an update and my Nitro Pro (11 to 12 + windows update) has reverted to Trial mode, I can't activate my product anymore since it's a new version (12). Could you please help me with that?

Many Thanks !

Franck

(PS : my license has been bought with another email adress, archxxxx.lixxx@arch.be)

Edited June 15, 2018 by AllainU

[Allain Umailin]

Hello @F. Malherbe,

Thanks for your patience and for reaching out to us through our Community Forums!

I sent you a PM to ask for more information.

Cheers!