Bill F. Posted April 10, 2017 Report Share Posted April 10, 2017 I can't install Nitro Pro 10 or 11 on my new MS Surface Pro 4. (With Windows 10) A non specific error screen appears in the install right after the UAC elevation after you click the Install button from the license agreement screen. (Unless I run the install as Administrator, then the error is immediately after the Install button on the license agreement screen.) I've also tried disabling my anti-virus, but I get the same issue. Anyone else have a Surface Pro 4? Thanks, Bill. Link to comment Share on other sites More sharing options...
Diego Zorzi Posted April 20, 2017 Report Share Posted April 20, 2017 Same problem. I opened a ticket and I am waiting for a solution. Link to comment Share on other sites More sharing options...
gcarson Posted April 21, 2017 Report Share Posted April 21, 2017 I am also unable to install on Windows 10, "Nitro Pro Setup Wizard has failed". I tried with default directory...custom directory and also restarted laptop with same error above. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 25, 2017 Official Nitronaut Report Share Posted April 25, 2017 Thanks for posting on our community forums! Diego, I see you were able to submit a ticket and one of my colleagues, Omar, was able to resolve your issue. Bill and Gcarson, there could be several reasons why this error comes up. Please submit a support request so we can also resolve your issue: www.gonitro.com/support/ticket Cheers! Link to comment Share on other sites More sharing options...
Diego Zorzi Posted April 25, 2017 Report Share Posted April 25, 2017 Omar has solved my problem. In my case, AdwCleaner was used. I am very grateful to him. Thank you very much. Best wishes Link to comment Share on other sites More sharing options...
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