Shannon Muir Posted August 16, 2017 Report Share Posted August 16, 2017 Hi , Is there any reason why i cant log a support job , I have tried multiple browsers and have a current serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 16, 2017 Official Nitronaut Report Share Posted August 16, 2017 Hi @Shannon Muir, Thank you for posting and I apologize for any inconvenience. The ticketing system issue is currently being investigated. While it's being sorted, can I assist you here instead? Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 16, 2017 Official Nitronaut Report Share Posted August 16, 2017 Hi @Shannon Muir, I'm glad to inform you that the issue has been fixed. Please try to submit a support ticket again. We appreciate your patience! Link to comment Share on other sites More sharing options...
JSandAss Posted August 16, 2017 Report Share Posted August 16, 2017 Kelvin, the report submitall issue is not fixed, or at least I haven't been able to submit a ticket for about a week now, and as recently as an hour ago. When you click submit the white symbol just spins, sometime for hours. It's very frustrating when you have to keep typing the same information in the form and nothing happens. There is no other way to reach Nitro Tech Support. I was getting ready to actually send you guys a snail mail to get help. Link to comment Share on other sites More sharing options...
Shannon Muir Posted August 16, 2017 Author Report Share Posted August 16, 2017 Hi, My support question has been answered . Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 17, 2017 Official Nitronaut Report Share Posted August 17, 2017 Hi @JSandAss, My apologies for the inconvenience. Please check your email for my message. Thank you. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now