Unable to Contact Support for License Deauthorization

[Logan Durand]

I have an existing Nitro PDF 10 license that has reached its maximum activation count. The previous workstations it was installed on have since been replaced so per instructions I need to contact support to deauth all existing installs.

I have:

• Submitted the support ticket form three times (I think; It frequently just hangs.)
• Submitted the sales inquiry form with a message describing our issue.
• Called the Nitro company phone number twice, leaving a voicemail with the sales extension describing my issue and inability to contact support.

I bought a new v11 license to get the computer working in the meantime but this is not what I want. I am posting to this forum hoping that someone from Nitro can see this and contact me so that we may resolve this matter.

[Kelvin B. Villarin]

Hi @Logan Durand,

Thanks for posting on our community forums!

I apologize for any inconvenience.

May I know which browser/s did you use when you tried to submit several support tickets? Was there an error message? If yes, do you mind sending the exact error message? 

I will send you a message via my work email and help you solve your concern.