Nitro Pro add-in freezes the Office 2016.x product

[Balubeto Balubeto]

Hi

I have Windows 7 Ultimate SP1 64 bit with Office 2016.x Plus Professional 64 bit.

I installed Nitro Pro Enterprise 11.0.3.173 64 bit and when I try to run an Office product (such as Word, Excel, PowerPoint, Outlook), the product freezes when loading the Nitro Pro add-in. How come?

Thanks

Bye

[Steven Zakulec]

You may want to try a repair install: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

I'm on Windows 10 Pro with Office 2016, and I haven't had any issues with the add-ons.

If the repair install doesn't work, reach out to support so they can fix the issue for you: https://www.gonitro.com/support/ticket

[Balubeto Balubeto]

2 hours ago, Steven Zakulec said:

You may want to try a repair install: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

I'm on Windows 10 Pro with Office 2016, and I haven't had any issues with the add-ons.

If the repair install doesn't work, reach out to support so they can fix the issue for you: https://www.gonitro.com/support/ticket

I tried to do this but it does not work. Why?

Thanks

Bye

[Leslie Villarin]

Hello @Balubeto Balubeto

It could be your antivirus that's blocking it. You can try by temporarily disabling your antivirus and try the add-in again.

Hope that helps!

[Balubeto Balubeto]

31 minutes ago, Leslie V. said:

Hello @Balubeto Balubeto

It could be your antivirus that's blocking it. You can try by temporarily disabling your antivirus and try the add-in again.

Hope that helps!

I tried to disable the antivirus but nothing changes.

Thanks

Bye