Extract function not working

[Leanne]

I have upgraded to Pro 11 and regularly use the Extract function to extract pages from PDF files.  This function is no longer available to me.  The option to select the function appears on my tool bar but I cannot select it.  The text is also showing in a lighter, almost faded looking, print.  Why is this function not available to me?  We have a fully paid subscription

 

 

[Kelvin B. Villarin]

Hi @Leanne,

This is certainly not how it should behave, I apologize for any inconvenience.

Let's run a repair on your Nitro Pro 11 installation. The instructions can be found here: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If the issue persists, please submit a support ticket here with the following information:

- What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X)

- Is the issue file specific? If yes, please send us the file so we can try and replicate.

- Are there other users experiencing the same issue?

- Can you provide a screen shot of any error message you are receiving? To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screen shot/000001980

Thanks!

[Leanne]

It appears to be attachments from a specific sender.  Therefore, it appears that it is an issue with the sender not an issue with Nitro

[Kelvin B. Villarin]

Hi @Leanne,

Thanks for the update! 

Have a good one!