AwesomeDuke Posted June 26, 2017 Report Share Posted June 26, 2017 Hi, We have Nitro Pro 9 loaded on a Win 2008R2 RDP server where users use it to review and edit PDF documents. For one particular user, the ability to rotate and save the rotation of a PDF has ceased working. All other users on the RDP can do so without issue. I have deleted her C:\Users\<username>\AppData\Roaming\Nitro profile folder in an attempt to reset the Nitro profile but that didn't work. Any idea where else I might look to get this working? Thnaks Duke Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted June 27, 2017 Official Nitronaut Report Share Posted June 27, 2017 Hello @AwesomeDuke, Thank you for posting on our Community Forums! We will need some more information to be able to troubleshoot this problem. Please open a support ticket here: https://www.gonitro.com/support/ticket We will need: - A detailed description of the issue you are experiencing - The file you are working on (or is it happening to all files) - how many users are affected? - Your OS (and also whether it is 32-bit or 64 bit?) - What exact version you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of any error message you are receiving. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screen shot/000001980 Looking forward to hearing back from you! Link to comment Share on other sites More sharing options...
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