Joseph Salaya Posted June 14, 2017 Report Share Posted June 14, 2017 When I open up my nitro pro today, it shows that my subscription has already expired, I renew my subscription last Feb 2, 2017 but when I try to activate it using my account it showing an error. How do I resolve this issue? Link to comment Share on other sites More sharing options...
david.irwin Posted June 14, 2017 Report Share Posted June 14, 2017 I am having this same issue. Purchased a year subscription on 8/20/2016 Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted June 15, 2017 Official Nitronaut Report Share Posted June 15, 2017 Hi @Joseph Salaya and @david.irwin Please submit a support request here: www.gonitro.com/support/ticket I'm quite sure we will be able to assist you. Thank you. Link to comment Share on other sites More sharing options...
Susan S Posted June 16, 2017 Report Share Posted June 16, 2017 HOw do I submit a support ticket when my serial number is not found on the ticket create page? Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted June 17, 2017 Administrators Report Share Posted June 17, 2017 @Susan S you do not need to know your serial number in order to submit a support ticket. The only required fields on that form are your name, email address, version of Nitro Pro and short description of your issue. Just an FYI, here's an article that tells you where you can locate your serial number: http://kb.gonitro.com/knowledgebase#/search/serial number/000001640. Hope that helps. Link to comment Share on other sites More sharing options...
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