rcdavis Posted February 18, 2017 Report Share Posted February 18, 2017 I reported that I was unable to upgrade from Nitro 8.5 to Nitro 10 to support.. I was asked on February 11 a few questions to investigate, but never heard back. The registration number was in a Nitro 10 Upgrade folder with my Nitro 10 download with the registration number, confirming my memory that it was purchased. I have had Nitro change the serial number before just by making an upgrade from version 8.0 to 8.5. Was this investigated at all? I have sent two messages since February 11 that weren't answered. Does Nitro even show me being a customer since 2010? I even wrote that if they are positive there was no upgrade, I asked if I could still get the special upgrade price to version 10 that was available in 2016, but no answer. I am getting my Visa annual statement to check for purchases from Cleveridge, but I feel like I was just blown off. Please confirm if I have been blown off, or at least let me know what that serial number is for. There should be some explanation for that serial number. I did go through a fatal computer crash and got diagnosed with brain cancer, so anything is possible, please don't be offended. Please just try to push this thing along. I waited until the last few days of the trial period to activate, so I either need to get Nitro 10 going, or I need to buy something. A PDF editor is one of the few purchases I am still considering, but it has to be at the right price, as the price per days usage could be quite high with Version 11. Sorry for the bother. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted February 21, 2017 Official Nitronaut Report Share Posted February 21, 2017 Hello rcdavis, Thank you for reaching out to us through our Community Forums! I can see that you already opened a support ticket and you are already in touch with one of our Support Representatives. If you need immediate help in the future, you can log a ticket using the following link. https://www.gonitro.com/support/ticket Cheers! Link to comment Share on other sites More sharing options...
rcdavis Posted February 25, 2017 Author Report Share Posted February 25, 2017 Support contacted me and explained the snafu with the upgrade serial number. User error. My apologies. Link to comment Share on other sites More sharing options...
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